Expired Confirmation of Permanent Residence (COPR) holders have been advised not to use the webform to contact the immigration department, according to a government media release issued on January 5.
Immigration, Refugees and Citizenship Canada‘s (IRCC) new program delivery update says that expired COPR holders who are ready to travel to Canada should no longer be contacting the department through the webform or processing office email.
IRCC says they will contact clients once they are approved to come to Canada.
In July 2020, IRCC asked expired COPR holders to use the webform to notify them if they were ready to land in Canada. COPRs are issued once an immigration applicant is approved for permanent residence. Typically, these approved permanent residents just need to arrive in Canada and complete the landing process.